Terms and Conditions

1About these terms

These Terms and Conditions ("Terms") govern your use of waniwifi.store (the "Website") and your purchase of products and services from WANICONNECT INDIA PRIVATE LIMITED ("WANICONNECT", "we", "us"). By placing an order or using the Website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website.

You must be at least 18 years old and able to enter a legally binding contract to place an order.

2Seller information

As required for online sellers in India, here are our details:

3Products, offer and charges

We sell a PM-WANI compatible 5G/4G WiFi device with installation and support. The charges for our current offer are:

The charge for delivery and installation is shown at checkout before you pay. There are no other mandatory charges. We may change prices, offers and plans at any time; the terms shown when you place your order apply to that order.

Product images are for illustration. The features, specifications and warranty are described on our shop page and may be updated.

4Orders and acceptance

When you place an order, you will receive an order confirmation. A contract is formed when we confirm your order. We may decline or cancel an order if the product is unavailable, the delivery pincode is not serviceable, the information you provided is incomplete or incorrect, there is a pricing or technical error, or we suspect fraud. If we cancel an order after you have paid, we will refund the full amount you paid.

You are responsible for giving a correct name, mobile number, email address and delivery address.

5Payment

• Payment is accepted online through UPI via a secure payment gateway. Cash on Delivery is not available.
• Your payment is processed by our payment provider. We do not store your UPI PIN, card details or bank passwords.
• Your order is confirmed only after the payment is successful. If money is deducted but your order is not confirmed, contact us with your payment details and order number. We will check and either confirm the order or refund the amount.
• Never share your OTP or UPI PIN with anyone, including us.

6Delivery and installation

• Orders are usually delivered and installed within 3–4 days after the order. This is an estimate and may vary by location, availability and circumstances beyond our control.
• You will receive a tracking ID after placing your order.
• A technician will deliver, insert the SIM, install the device and set up the WiFi at your location.
• You must make sure someone is available at the delivery address, and that a power supply and mobile network coverage are available.
• If delivery or installation fails because of wrong address details, no one being available, or no network coverage at your location, we will contact you to reschedule. Where installation cannot be completed for reasons on our side, you are entitled to a refund as set out in these Terms.

7Internet service, speed and recharge

• The device works on mobile (SIM) networks. Speeds of up to 100 Mbps are maximum figures. Actual speed depends on network coverage, signal strength, the number of connected devices and other factors.
• Up to 20 devices can connect at the same time.
• The first month of internet is free. After that, you must recharge through the PM-WANI app to continue using the internet. If your recharge expires, the internet will stop until you recharge again.
• There is no long-term contract. You can stop the service by not recharging.
• Recharge plans, validity and any usage conditions are as shown in the PM-WANI app at the time of recharge.

8Cancellation and refunds

• Before shipment: You can cancel your order before it is shipped by contacting us at help@waniwifi.store. We will refund the full amount you paid, with no cancellation charge.
• After delivery and installation: The delivery and installation charge is for a service that has been performed and is usually non-refundable.
• Defective or wrong product, or late delivery: If the device is defective, is not as described, is the wrong item, or is delivered late (other than because of events beyond our control), you are entitled to a replacement or refund, as the law provides.
• How refunds are paid: Approved refunds are paid to the original payment method within a reasonable time. The time it takes to reach your account depends on your bank or payment provider.

Nothing in these Terms limits your rights under applicable consumer protection laws.

9Warranty

The device comes with a 90-day warranty from the date of purchase against manufacturing defects. The warranty does not cover liquid damage, physical damage, damage from misuse, tampering or unauthorised repair. To make a claim, contact us at help@waniwifi.store with your order number and a description of the problem. We will repair or replace the device, or refund you, as the law requires.

10Acceptable use

You agree to use our products and services only for lawful purposes and in line with the PM-WANI framework and applicable telecom laws. You must not use the service for illegal activity, tamper with the device or SIM, or interfere with networks. We may suspend or end service if you misuse it. You are responsible for activity on your connection.

11Intellectual property

The Website, its content, design, logos and the WANICONNECT name belong to us or our licensors. You may not copy, reproduce or use them without our written permission. PM-WANI and other third-party names and marks belong to their respective owners, and their use on this Website does not mean endorsement by them.

12Reviews and customer feedback

We display customer reviews and ratings to help you decide. We do not publish fake reviews. If you believe a review is inaccurate, contact us. By sending us a review or feedback, you allow us to display it on the Website.

13Third-party services

Our service depends on third parties such as payment providers, mobile network operators, couriers and the PM-WANI app providers and aggregators. We are not responsible for their services, outages or policies, but we will help you resolve problems related to your order.

14Liability

We provide our products and services with reasonable care. We are not liable for loss caused by network outages, poor coverage, events beyond our control, or indirect losses such as loss of income or data. Subject to applicable law, our total liability for any claim relating to an order is limited to the amount you paid for that order. This does not limit liability that cannot be excluded by law, including your rights as a consumer.

15Grievance redressal

If you have a complaint, contact our Grievance Officer:

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

16Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 to approach the consumer commission with jurisdiction, the courts at New Delhi have jurisdiction over any dispute arising from these Terms. We encourage you to contact us first so we can try to resolve your concern.

17Changes and general

We may update these Terms from time to time. The "last updated" date shows when they last changed, and the version in force when you place an order applies to that order. If any part of these Terms is found unenforceable, the rest remains in effect. For any questions about these Terms, email help@waniwifi.store.